Customer Service & Aftersales

• I am not happy with a guitar I have purchased

  The very first thing I say here is DON'T PANIC!!! The second thing I say at this point is DON'T THINK THE WORST! We only want you to be completely inspired by your purchase so if that has not occured FOR ANY REASON we want to know and we will want to help you. Please don't worry - there is alw...

• I need to contact someone about my order

  Call 01789 263333 during office hours (10am to 4pm Tuesday to Friday) and you will be put straight through to customer service. Email orders@richardsguitars.co.uk and your email will be directed to customer services who who will respond between Monday to Friday.  Please put your 4 digit order nu...