The very first thing I say here is DON'T PANIC!!!
The second thing I say at this point is DON'T THINK THE WORST!
We only want you to be completely inspired by your purchase so if that has not occured FOR ANY REASON we want to know and we will want to help you.
Please don't worry - there is always a solution to every problem. We will always find the silver lining around any cloud!
All we ask is to give us the chance to help - and remember - don't think the worst! In 25 years I know mistakes can happen, problems can occur - and however rare its how those problems are handled (by both parties) that will ensure a positive conclusion is found.
I tend to recommend calling us first on 01789 263333 during office hours. Its always good to speak in person about an issue. If you have built up a relationship with one of the team, please do ask for them and they will want to help sort this problem for you as soon as possible.
Alternatively email support@richardsguitars.co.uk and quote your order number and the problem you are facing. We will get right back to you and I promise help will not be too far away.